Client: A busy dental practice with a focus on preventive care, serving a high volume of patients in a suburban area.

Problem:
The dental practice faced challenges with high patient volume and a shortage of permanent dental hygienists, which affected appointment scheduling and overall patient experience. With only a few permanent hygienists on staff, the clinic often relied on temporary hires to meet demand, resulting in inconsistent patient care and frequent disruptions to daily operations. The clinic sought to build a stable, permanent hygienist team to ensure consistent quality and improve patient satisfaction.

Challenges:

1. Heavy Reliance on Temporary Staffing: The frequent use of temporary hygienists led to variability in patient experience, as different hygienists would cycle in and out of the clinic, making it difficult to establish continuity of care.
2. Appointment Delays: The shortage of permanent hygienists resulted in appointment backlogs, extending wait times for routine cleanings and check-ups.
3. Patient Satisfaction: Patients were dissatisfied with seeing different hygienists at each visit, which impacted trust and loyalty to the practice.

Solution:
Pulivarthi Group implemented a dedicated permanent staffing solution, focusing on sourcing experienced, culturally aligned dental hygienists to create a stable, long-term team for the clinic.

1. Targeted Recruitment Strategy: Pulivarthi Group launched a recruitment campaign specifically targeting experienced dental hygienists looking for long-term positions. By advertising on specialized job boards and reaching out to local dental hygiene schools, Pulivarthi Group attracted a pool of qualified candidates.
2. Rigorous Vetting Process: Candidates were screened not only for their technical skills but also for their patient care approach, ensuring they matched the practice’s standards and values. Background checks, skill assessments, and reference checks were conducted to verify experience and reliability.
3. Onboarding and Retention Focus: Pulivarthi Group worked with the practice to create an effective onboarding program for new hires, ensuring a smooth integration into the team. Additionally, they advised the clinic on retention strategies, such as competitive compensation, career development opportunities, and fostering a supportive work environment.

Outcome:

• 90% Reduction in Temporary Staffing Needs: With a full team of permanent hygienists, the clinic no longer relied on temporary staff, providing patients with consistent care and building stronger patient-provider relationships.
• 30% Increase in Patient Satisfaction: Patient feedback improved significantly, with many patients appreciating the continuity of care and the familiarity of seeing the same hygienists at each visit.
• Higher Operational Efficiency: With permanent staff in place, appointment scheduling became smoother, wait times decreased, and the practice could accommodate more patients, leading to increased revenue.

Stats:

• Dental clinics with stable, permanent hygienist teams report a 25% increase in patient retention and loyalty​.
• Practices with consistent staffing see a 30% improvement in patient satisfaction due to the continuity of care​.
• 40% of dental clinics experience operational inefficiencies due to reliance on temporary staffing, particularly in high-volume practices​.

Conclusion:
Through Pulivarthi Group’s permanent staffing solution, the clinic built a stable, dedicated team of dental hygienists that provided consistent, high-quality care. This staffing transformation led to improved operational efficiency, increased patient satisfaction, and a stronger sense of trust and loyalty among patients, setting the clinic up for sustained success.