A fast-growing dental support organization (DSO) operating over 85 dental clinics across the Midwest and Southeastern U.S. partnered with Pulivarthi Group to manage workflow fluctuations caused by staff turnover, PTO, and increased patient load during post-pandemic demand recovery.

Business Challenge

The client was facing inconsistent staffing levels that disrupted appointment scheduling, limited hygiene production, and stretched front-office staff. Traditional staffing partners often sent inexperienced candidates unfamiliar with dental practice management systems, leading to cancellations and patient dissatisfaction.

• Unfilled dental assistant and hygienist shifts across 60+ clinics
• Rising temp-to-perm conversion failure rates due to poor cultural fit
• High demand periods triggered burnout in full-time employees

Pulivarthi Group’s Solution

Pulivarthi Group launched a contingent staffing program specifically aligned with dental operations. Our approach emphasized speed, compatibility, and clinical readiness.

• Dentrix & Eaglesoft-Trained Talent: Supplied pre-screened dental assistants and hygienists with EMR and chairside experience.
• Float Pool Roster: Created regional float teams available for same-day shift coverage in high-need clinics.
• Clinical Fit Assessments: Used behavioral and procedural checklists to ensure alignment with each clinic’s pace and team culture.
• Weekly Utilization Reports: Enabled DSO leadership to anticipate and reallocate contingent workers across sites.

Key Results

• 74 contingent staff placed in the first 45 days (40 dental assistants, 34 hygienists)
• Appointment cancellations dropped by 61% in the first 2 months
• Patient throughput increased by 22% across pilot clinics
• 30% higher temp-to-perm conversion rate compared to previous staffing vendors
• $460,000 in lost productivity recovered within the first quarter

Client Testimonial

“Pulivarthi Group understands dental staffing like no one else. Their contingent workforce model gave us the flexibility and quality we needed to stay competitive during our busiest quarter.”
– COO, National Dental Support Organization

Roles Filled

• Dental Hygienists
• Chairside Dental Assistants
• Front Office Coordinators (Temp)
• Sterilization Techs
• Insurance Verification Specialists

Services Delivered

• Contingent staffing for clinical and administrative dental roles
• Practice software-aligned recruiting (Dentrix, Eaglesoft)
• On-call float pool management
• Utilization and performance reporting