Job Title: Patient Access Supervisor
Company Overview:
Pulivarthi Group is a premier global provider of staffing and IT technology solutions, renowned for delivering exceptional services tailored to each client's unique needs. With a steadfast commitment to excellence, we merge expertise with innovation, ensuring cost-effective solutions of the highest quality. Our diverse client base spans healthcare, finance, government, and beyond, reflecting our adaptability and proficiency across industries. Operating in the United States, Canada, and Mexico, we pride ourselves on aligning with clients' cultures, deploying top-tier talent, and utilizing cutting-edge technologies. Pulivarthi Group stands as a beacon of reliability, efficiency, and innovation in the realm of staffing solutions.
Job Overview/Summary:
The Patient Access Supervisor provides leadership and guidance to the Patient Access team, supporting day-to-day operations, mentoring, and resolving escalated issues. This role ensures efficient registration processes across various hospital areas, contributes to departmental planning, and promotes outstanding customer service while aligning with hospital and corporate policies.
Responsibilities:
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Provide support, mentoring, and training to new and existing Patient Access staff
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Assist in managing escalated registration or patient service issues
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Support long- and short-term planning for Admitting, Scheduling, Emergency Department, and offsite clinics
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Ensure excellent customer service and assist staff in resolving concerns
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Enforce and assist in developing departmental policies and procedures
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Monitor daily activity, prepare performance metrics and reports
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Perform special projects and reporting as assigned
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Execute all Patient Access functions when necessary
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Collaborate with management to meet operational goals
Primary Skills:
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Strong leadership and interpersonal skills
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Excellent organizational and communication abilities (oral and written)
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In-depth knowledge of healthcare computer systems
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Clear understanding of Revenue Cycle Management and related regulations
Secondary Skills (Good to Have):
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Experience with financial clearance and reporting metrics
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Ability to perform under pressure and adapt in a fast-paced environment
Qualifications:
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High School Diploma or equivalent required
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Associate’s or Bachelor’s degree in Business, Accounting, Medical Administration, or related field preferred
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4+ years experience in a medical facility, health insurance, or related area
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5+ years experience in Patient Access preferred
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2+ years in a supervisory or lead role preferred
Benefits/Perks:
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Competitive compensation
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Comprehensive health, dental, and vision insurance
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401(k) retirement plan with company match
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Paid time off and holidays
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Opportunities for career advancement and development
Equal Opportunity Statement:
Pulivarthi Group is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
