Job Title: Medical Information Associate
Company Overview:
Pulivarthi Group is a premier global provider of staffing and IT technology solutions, renowned for delivering exceptional services tailored to each client's unique needs. With a steadfast commitment to excellence, we merge expertise with innovation, ensuring cost-effective solutions of the highest quality. Our diverse client base spans healthcare, finance, government, and beyond, reflecting our adaptability and proficiency across industries. Operating in the United States, Canada, and Mexico, we pride ourselves on aligning with clients' cultures, deploying top-tier talent, and utilizing cutting-edge technologies. Pulivarthi Group stands as a beacon of reliability, efficiency, and innovation in the realm of staffing solutions.
Job Overview/Summary:
The Medical Information Associate is responsible for responding to medical inquiries from healthcare professionals, patients, and clients. This role also involves pharmacovigilance responsibilities such as identifying and reporting adverse events and assisting with regulatory audits.
Responsibilities:
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Provide approved responses to medical enquiries including handling calls.
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Identify, document, and report adverse events, pregnancy cases, and product quality complaints within regulatory timeframes.
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Ensure accurate and complete tracking of enquiries in the Medical Information database.
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Participate in out-of-hours services for clients with 24/7 enquiry handling contracts.
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Provide regular updates to management on project status and enquiry metrics.
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Assist in regulatory inspection preparedness and actively participate in pharmacovigilance audits and inspections.
Primary Skills:
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Strong interpersonal and communication skills.
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Time and issue management, multitasking, and attention to detail.
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Proficiency in English (verbal and written).
Secondary Skills (Good to Have):
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Customer service or call center experience.
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Comfortable managing phone enquiries.
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Availability for out-of-hours service.
Qualifications:
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Life science or biomedical background (degree in Chemistry, Biology, Biotechnology, Pharmacy, or Nursing).
Benefits/Perks:
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Competitive salary
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Opportunities for professional development
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Inclusive work environment
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Health and wellness programs
Equal Opportunity Statement:
Pulivarthi Group is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
