Job Title:
DSS – Desktop Support Service (Remote)
Company Overview:
Pulivarthi Group is a premier global provider of staffing and IT technology solutions, renowned for delivering exceptional services tailored to each client's unique needs. With a steadfast commitment to excellence, we merge expertise with innovation, ensuring cost-effective solutions of the highest quality. Our diverse client base spans healthcare, finance, government, and beyond, reflecting our adaptability and proficiency across industries. Operating in the United States, Canada, and Mexico, we pride ourselves on aligning with clients' cultures, deploying top-tier talent, and utilizing cutting-edge technologies. Pulivarthi Group stands as a beacon of reliability, efficiency, and innovation in the realm of staffing solutions.
Job Overview/Summary:
The Desktop Support Service (DSS) Analyst will provide deskside and remote support to end users in troubleshooting and resolving hardware and software issues. The role involves managing user requests, overseeing deployments, and ensuring optimal customer service and efficient IT operations. Key tasks include diagnosing problems, managing hardware and software installations, and working with Active Directory. Additionally, the role will involve managing procurement and asset management of end-user devices.
Responsibilities:
- Provide Level 2 onsite or remote support for complex customer issues and requests
- Troubleshoot hardware and software issues on desktops, laptops, and mobile devices
- Lead deployment of software releases, system upgrades, and patches on end-user devices
- Manage procurement and asset management of end-user devices
- Perform diagnostic testing and use remote control tools to troubleshoot and resolve issues
- Uninstall/reinstall software applications, verify hardware/software setup, and assist with navigation of applications
- Conduct customer relocations and departmental infrastructure build-outs
- Analyze issues such as usernames/passwords and physical layer problems
Primary Skills:
- Strong technical knowledge of desktop operating systems and software applications
- Experience providing deskside support in a corporate environment, with excellent troubleshooting skills
- Experience working with Active Directory and other directory services
- Accountable for procurement and asset management of end-user devices
Secondary Skills (Good to Have):
- Familiarity with remote access tools and techniques
- Excellent communication and customer service skills
- Ability to manage multiple priorities and work under pressure
- Willingness to work flexible hours, including evenings and weekends as required
Qualifications:
- Proven experience in desktop support in a corporate setting
- Familiarity with troubleshooting, software installation, and hardware maintenance
- Proficiency in Active Directory management and remote support tools
- Ability to handle complex technical issues and provide excellent customer service
Benefits/Perks:
- Competitive salary
- Remote work flexibility
- Opportunities for career growth and development
Application Instructions:
Interested candidates should submit their resumes detailing their experience in desktop support and asset management.
