Job Title: Scout IT Analyst
Company Overview:
Pulivarthi Group is a premier global provider of staffing and IT technology solutions, renowned for delivering exceptional services tailored to each client's unique needs. With a steadfast commitment to excellence, we merge expertise with innovation, ensuring cost-effective solutions of the highest quality. Our diverse client base spans healthcare, finance, government, and beyond, reflecting our adaptability and proficiency across industries. Operating in the United States, Canada, and Mexico, we pride ourselves on aligning with clients' cultures, deploying top-tier talent, and utilizing cutting-edge technologies. Pulivarthi Group stands as a beacon of reliability, efficiency, and innovation in the realm of staffing solutions.
Job Overview/Summary:
We are seeking a Scout IT Analyst to join our team and play a key role in monitoring, investigating, and resolving IT incidents. The ideal candidate will be responsible for proactively identifying issues, conducting in-depth analysis, collaborating with technical teams, and ensuring effective incident resolution. This role requires strong analytical skills, problem-solving abilities, and excellent communication to keep stakeholders informed throughout the incident lifecycle.
Responsibilities:
- Incident Monitoring and Triage: Actively monitor IT systems for potential incidents, assess severity, and prioritize accordingly by classifying and assigning tickets within the incident management system.
- Incident Investigation: Conduct in-depth analysis by gathering information from system logs, user reports, and network monitoring tools to determine the root cause of incidents.
- Problem Resolution: Collaborate with relevant technical teams, such as network engineers and application developers, to implement solutions and resolve incidents effectively.
- Communication and Escalation: Provide clear and timely updates to stakeholders, including impacted users and management, and escalate critical issues to the appropriate teams when necessary.
- Documentation and Reporting: Maintain detailed incident records, including steps taken, root cause analysis, and lessons learned. Generate reports to identify trends and improve future incident response.
- Proactive Measures: Identify recurring issues and propose solutions to improve system stability and reduce future incidents.
Primary Skills:
- Experience in IT incident monitoring, analysis, and resolution.
- Strong troubleshooting skills with an ability to identify root causes of IT issues.
- Proficiency in working with incident management systems and ticketing tools.
- Familiarity with network monitoring, system logs, and performance analysis tools.
- Excellent verbal and written communication skills for stakeholder updates and reporting.
Secondary Skills (Good to Have):
- Experience with ITIL framework and best practices.
- Knowledge of scripting languages (e.g., Python, PowerShell) for automation.
- Exposure to cloud computing environments such as AWS, Azure, or Google Cloud.
- Familiarity with cybersecurity principles and risk management.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- 3+ years of experience in IT incident response, system monitoring, or IT operations.
- Strong analytical and problem-solving skills with a proactive approach.
Benefits/Perks:
- Competitive salary and comprehensive benefits package.
- Opportunity to work in a fast-paced IT environment with career growth potential.
- Exposure to cutting-edge technologies and best practices in IT operations.
- Collaborative work environment with continuous learning opportunities.
