Job Title: IT Generalist
Company Overview:
Pulivarthi Group is a premier global provider of staffing and IT technology solutions, renowned for delivering exceptional services tailored to each client's unique needs. With a steadfast commitment to excellence, we merge expertise with innovation, ensuring cost-effective solutions of the highest quality. Our diverse client base spans healthcare, finance, government, and beyond, reflecting our adaptability and proficiency across industries. Operating in the United States, Canada, and Mexico, we pride ourselves on aligning with clients' cultures, deploying top-tier talent, and utilizing cutting-edge technologies. Pulivarthi Group stands as a beacon of reliability, efficiency, and innovation in the realm of staffing solutions.
Job Overview/Summary:
We are seeking an IT Generalist to provide comprehensive technical support for computers, networks, and associated hardware and software. The ideal candidate will have hands-on experience troubleshooting and maintaining IT infrastructure, assisting users with technical issues, and managing network connectivity. This role requires strong problem-solving skills, customer service abilities, and the capability to support both hardware and software solutions in a fast-paced environment.
Responsibilities:
- Provide technical support for computers, networks, and peripheral devices.
- Install, troubleshoot, and repair personal computers, network equipment (servers, modems, multiplexers), telephones, cables, and connectors.
- Support hardware and software installations and maintenance.
- Connect personal computers and terminals to existing data networks.
- Maintain network diagrams, circuit records, and troubleshooting logs.
- Instruct users on computer and network usage.
- Investigate user needs and recommend hardware/software purchases.
- Perform basic PC, PBX, and network software programming.
- Collaborate with staff, users, and management to establish IT requirements.
- Resolve technical issues for clients in person, via phone, or remotely.
- Document communication transactions, problems, remedial actions, and installation activities.
- Develop training materials and provide user training on IT systems and software.
Primary Skills:
- 2-5 years of experience in IT support or a related field.
- Experience with troubleshooting hardware, software, and network-related issues.
- Strong understanding of computer systems, networking, and peripheral devices.
- Ability to install and configure IT equipment and software.
- Proficiency in maintaining IT documentation and troubleshooting logs.
- Excellent communication and customer service skills.
Secondary Skills (Good to Have):
- Experience with PBX systems and network programming.
- Familiarity with IT security best practices.
- Ability to develop and deliver IT training sessions.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or commensurate experience).
- Clearance Requirement: Must be able to obtain a Public Trust clearance.
Benefits/Perks:
- Competitive salary and benefits package.
- Opportunity to work with cutting-edge IT technologies.
- Professional growth and career development opportunities.
- Flexible work environment based on client requirements.
