Clinical Team Lead

Job Title: Clinical Team Lead

Company Overview:

Pulivarthi Group is a premier global provider of staffing and IT technology solutions, renowned for delivering exceptional services tailored to each client's unique needs. With a steadfast commitment to excellence, we merge expertise with innovation, ensuring cost-effective solutions of the highest quality. Our diverse client base spans healthcare, finance, government, and beyond, reflecting our adaptability and proficiency across industries. Operating in the United States, Canada, and Mexico, we pride ourselves on aligning with clients' cultures, deploying top-tier talent, and utilizing cutting-edge technologies. Pulivarthi Group stands as a beacon of reliability, efficiency, and innovation in the realm of staffing solutions.

Job Overview/Summary:

We are seeking a highly motivated Clinical Team Lead to manage and mentor a team of clinicians. The role involves overseeing productivity, quality, documentation, and operational performance while providing coaching and support. The ideal candidate will bring strong clinical expertise, supervisory experience, and the ability to lead staff in a fast-paced, service-driven environment.

Responsibilities:

• Provide direct supervision, coaching, and feedback to clinicians regarding productivity, quality, documentation, and clinical practices

• Conduct regular one-on-one meetings and performance evaluations

• Manage complex inquiries, reconcile procedural issues, and educate providers and clients

• Conduct weekly telephone monitoring to ensure adherence to quality standards

• Oversee operational metrics including call monitoring, queue management, productivity, and documentation

• Monitor day-to-day department activities including provider requests, service requests, and staff scheduling

• Deliver training sessions for staff on new services, programs, and accounts

• Contribute to continuous improvement efforts and perform other duties as assigned

Primary Skills:

• Clinical leadership and staff supervision

• Productivity and quality management

• Performance coaching and training delivery

• Strong communication and client service skills

Secondary Skills (Good to Have):

• Call center operations experience

• Experience implementing new clinical services and programs

• Conflict resolution and problem-solving

Qualifications:

• Master’s degree (MA, MSW) in Counseling, Social Work, Psychology, or Nursing (RN) required

• Independent clinical license required

• Previous supervisory experience including interviewing, training, goal setting, and performance improvement

• Strong critical thinking and problem-solving skills to resolve staff and client issues

• Excellent communication and interpersonal skills with a focus on customer service

• Ability to multi-task and remain professional in a fast-paced environment

• Call center experience preferred

• Availability to work Monday–Friday, 11:30am–8:00pm

Benefits/Perks:

• Competitive salary

• Professional growth opportunities

• Supportive, collaborative team environment

• Comprehensive health and wellness benefits

Equal Opportunity Statement:

Pulivarthi Group is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.