Job Title: AJO Admin (Adobe Journey Optimizer) – Remote
Company Overview:
Pulivarthi Group is a premier global provider of staffing and IT technology solutions, renowned for delivering exceptional services tailored to each client's unique needs. With a steadfast commitment to excellence, we merge expertise with innovation, ensuring cost-effective solutions of the highest quality. Our diverse client base spans healthcare, finance, government, and beyond, reflecting our adaptability and proficiency across industries. Operating in the United States, Canada, and Mexico, we pride ourselves on aligning with clients' cultures, deploying top-tier talent, and utilizing cutting-edge technologies. Pulivarthi Group stands as a beacon of reliability, efficiency, and innovation in the realm of staffing solutions.
Job Overview/Summary:
We are seeking an experienced AJO Admin (Adobe Journey Optimizer) with a strong background in production support and data management. The ideal candidate will have extensive experience in troubleshooting data issues, performing root cause analysis (RCA), and supporting various aspects of AJO admin activities, ensuring platform stability and performance.
Responsibilities:
- Provide technical and operational support for Adobe Journey Optimizer (AJO)
- Troubleshoot data-related issues and perform root cause analysis to minimize downtime
- Manage SQL queries and ensure data accuracy and integrity for campaigns
- Handle AJO admin tasks such as user access management and resolving issues related to channels like Email, SMS, and Push notifications
- Monitor the platform daily and address issues within agreed service-level agreements (SLAs)
- Maintain documentation of data processes, configurations, and known issues
- Collaborate with cross-functional teams to resolve integration issues and ensure efficient platform operation
Primary Skills:
- 6+ years of experience in Adobe Journey Optimizer (AJO)
- 5+ years of experience in production support
- 5+ years of experience with SQL
- Strong problem-solving and troubleshooting skills
- Ability to read personalization fields in communication templates
- Solid documentation skills for SOPs and issue tracking
Secondary Skills (Good to Have):
- Experience with Adobe Experience Platform RT-CDP
- Familiarity with Adobe Campaign
Qualifications:
- Experience in marketing automation platforms as a Data Engineer or similar role
- Ability to manage and support large-scale data operations
- Proven ability to maintain platform uptime and deliver efficient solutions
- Excellent communication and collaboration skills
Benefits/Perks:
- Competitive salary
- Remote work flexibility
- Comprehensive health and dental benefits
- Opportunities for professional development and growth
Application Instructions:
Please submit your resume and a brief cover letter detailing your relevant experience and qualifications.
