One of the top 10 national retail banks with over 2,500 branch locations and a fast-growing digital banking arm partnered with Pulivarthi Group to manage seasonal fluctuations in staffing. Tax season, annual audit cycles, and digital migration projects triggered the need for flexible, specialized staffing that internal teams couldn’t support at scale.
Business Challenge
The client experienced an unexpected surge in service requests, loan processing delays, and backlogs in regulatory reporting. Their in-house HR team was at capacity, and temp agencies they previously used sent unqualified workers lacking financial compliance knowledge, slowing down productivity.
- 120+ short-term openings in loan processing, customer support, and internal audit functions
- Stricter KYC, AML, and SOX compliance audits underway
- Digital customer service requests surged by 60% quarter over quarter
Pulivarthi Group’s Solution
Pulivarthi Group designed a compliance-centered temporary staffing program tailored for regulated banking environments. Our teams worked with both front-office and back-office leadership to define risk profiles and ramp timelines.
- Financial Compliance Screening: Every temp worker was vetted for prior experience with core banking systems, KYC documentation, and audit preparation.
- Regulatory-Ready Talent Pool: Leveraged a pre-qualified bench of AML-certified specialists, processors, and finance assistants.
- Workflow Integration: Workers received proprietary training on client systems, forms, and service expectations before day one.
- Hybrid Workforce Scaling: Supported both on-site and remote deployment for different teams depending on branch or digital operations.
Key Results
- 127 temporary hires onboarded in under four weeks across compliance, operations, and customer support
- Loan processing backlog reduced by 52% within the first month
- 100% audit pass rate for KYC and SOX filings during the engagement
- Customer NPS score improved by 18 points due to better service times
- 25% cost savings versus over-hiring full-time for seasonal demand
Client Testimonial
“Pulivarthi Group brought in temp staff that felt like they were full-time. Everyone understood compliance, systems, and how to hit the ground running. We saw instant impact.”
– SVP of Operations, National Banking Group
Roles Filled
- Loan Processing Associates
- AML & KYC Analysts
- Customer Service Representatives (Digital & Phone)
- Internal Audit Assistants
- Banking Operations Coordinators
Services Delivered
- Temporary staffing for financial services
- Regulatory and system training for temp staff
- Compliance-cleared onboarding & documentation
- Remote + on-site workforce management
