A Tier 1 international airport and two of its ground handling contractors partnered with Pulivarthi Group to address acute staffing shortages during peak travel season. The airport had suffered from long queues, baggage delays, and flight disruptions due to an understaffed workforce across critical airside and landside operations.
Business Challenge
Due to post-pandemic demand recovery, the airport saw a 40% spike in passenger volume over two months. However, they were operating with only 68% of their required ground staff. Prior staffing providers failed to deliver security-cleared, reliable workers on time, and the airport risked federal penalties and loss of airline partnerships.
- 80+ open temp positions across baggage, security, tarmac, and customer service
- Long wait times and customer complaints were increasing daily
- Security vetting and badging delays caused frequent onboarding gaps
Pulivarthi Group’s Solution
Pulivarthi Group initiated an expedited aviation-ready staffing program built for speed, clearance, and accountability.
- Aviation-Cleared Talent Network: Deployed a roster of background-cleared candidates with TSA, SIDA, and airport operations training credentials.
- Badging Coordination: Worked directly with airport authorities to fast-track credentialing and manage applicant compliance paperwork.
- Staggered Workforce Deployment: Scheduled phased onboarding to align with airline schedules, avoiding operational disruption.
- 24/7 Staffing Oversight: Placed on-site Pulivarthi Group supervisors to handle check-ins, absence coverage, and shift escalations.
Key Results
- 93 temporary staff onboarded across four terminals within 10 days
- Passenger queue times reduced by 38% within three weeks
- Operational disruptions dropped by 62% compared to the previous month
- Compliance rate: 100% of workers cleared badging and security within target timeline
- $670,000 in penalties avoided due to restored service-level metrics
Client Testimonial
“We were in crisis mode. Pulivarthi Group stepped in with a fully vetted team in less than two weeks. Their familiarity with aviation staffing and badging saved our summer operations.” – Director of Terminal Operations, Major U.S. Airport
Roles Filled
- Passenger Service Agents
- Baggage Handlers
- Ramp Agents
- Security Screening Assistants
- Airside Support Staff (Temp)
Services Delivered
- Temp-to-hire and short-term staffing for aviation roles
- Security clearance coordination and documentation
- On-site supervisor management
- 24/7 workforce support and compliance reporting
