A Fortune 500 insurance provider with property & casualty, life, and health insurance divisions engaged Pulivarthi Group to meet fluctuating staffing needs driven by open enrollment, catastrophic events (CAT claims), and regulatory audits. Their challenge was to quickly scale their workforce without overcommitting to full-time headcount.
Business Challenge
During periods of high claims volume and policy renewals, the client required rapid deployment of licensed claims adjusters, underwriters, and customer support agents. Previous vendors lacked speed, and internal teams were unable to onboard or monitor contingent workers efficiently.
- 70+ contingent roles required across claims, underwriting, and call centers
- Licensing and compliance checks slowed onboarding timelines
- Customer satisfaction dipped due to long response times during peak periods
Pulivarthi Group’s Solution
Pulivarthi Group deployed a scalable contingent staffing framework that supported seasonal workforce needs while maintaining licensing compliance and customer service quality.
- Licensed Professional Network: Accessed a nationwide bench of adjusters and underwriters with active state licenses (P&C, Life/Health).
- CAT & Seasonal Surge Planning: Created rosters for rapid deployment tied to geographic risk models and open enrollment cycles.
- Compliance-Backed Vetting: Verified licenses, continuing education credentials, and background checks prior to assignment.
- Hybrid Model: Delivered a blend of on-site and remote agents with scripted onboarding and role-specific training.
Key Results
- 76 contingent professionals placed in 28 days during peak claim and enrollment periods
- First-call resolution rate increased by 34%
- Claims backlog cleared 41% faster than prior year
- Regulatory compliance rating: 100% pass rate during audit sampling
- $1.8M saved in potential overtime and SLA violation penalties
Client Testimonial
“Pulivarthi Group helped us turn a seasonal challenge into a strategic advantage. Their licensed talent, audit-ready onboarding, and remote coordination saved us time, money, and customer churn.”
– VP of Operations, National Insurance Provider
Roles Filled
- Licensed Claims Adjusters (P&C)
- Life & Health Underwriters
- Call Center Representatives (Remote)
- Regulatory Compliance Specialists
- Claims Intake Coordinators
Services Delivered
- Contingent staffing for insurance operations
- License and compliance verification
- Seasonal surge planning
- Remote + hybrid team deployment
