Job Title: Tech Analyst
Location: Remote
Duration: 12 months
Location: Remote
Duration: 12 months
Qualifications:
Bachelor's degree in Management / IT
5+ years of prior experience as Tech Analyst / Business Systems Analyst or similar role, preferably in Contact Center domain
5+ years of industry experience in Speech & Text Analytics solutions
Knowledge of Speech & Text Analytics solutions like CallMiner, Nexidia, Genesys etc. Preference will be given for experience in CallMiner tool
Experience in contact center technologies
Comfortable with high pressure, high profile and fast-paced projects
Exposure to Technical Project management and Prioritization process
Strong communication, collaboration, and stakeholder management skills
Strong visualization skills or ability to put together a strong data narrative on solutions/experiences.
Expertise in JIRA and Agile methodology.
Proven understanding of high-performing organizations with Release cycles.
Experience implementing or system administrating SaaS platforms.
Bachelor's degree in Management / IT
5+ years of prior experience as Tech Analyst / Business Systems Analyst or similar role, preferably in Contact Center domain
5+ years of industry experience in Speech & Text Analytics solutions
Knowledge of Speech & Text Analytics solutions like CallMiner, Nexidia, Genesys etc. Preference will be given for experience in CallMiner tool
Experience in contact center technologies
Comfortable with high pressure, high profile and fast-paced projects
Exposure to Technical Project management and Prioritization process
Strong communication, collaboration, and stakeholder management skills
Strong visualization skills or ability to put together a strong data narrative on solutions/experiences.
Expertise in JIRA and Agile methodology.
Proven understanding of high-performing organizations with Release cycles.
Experience implementing or system administrating SaaS platforms.
