Job Title: Resident Engineer
Location: Remote
Duration: 12 months
Location: Remote
Duration: 12 months
Required:
Provide on-site and telephone technical support on all Ciena optical transport and network management products.
Ability to work in a 24 x 7 environment where shift work and on-call duty on evenings and weekends is required.
Analyze and provide network solution recommendations to customers and internal organizations (i.e. system engineers, consultants, etc.).
Evaluate product performance and serviceability in order to contribute to the design of new or modified products.
Create, review, validate and publish required customer facing documents such as Method of Procedures (MOPS) and Root Cause Analysis (RCA) reports.
Provide on-site and telephone technical support on all Ciena optical transport and network management products.
Ability to work in a 24 x 7 environment where shift work and on-call duty on evenings and weekends is required.
Analyze and provide network solution recommendations to customers and internal organizations (i.e. system engineers, consultants, etc.).
Evaluate product performance and serviceability in order to contribute to the design of new or modified products.
Create, review, validate and publish required customer facing documents such as Method of Procedures (MOPS) and Root Cause Analysis (RCA) reports.
