Job Title: Medical Front Office Executive
Company Overview: Pulivarthi Group is a premier global provider of staffing and IT technology solutions, renowned for delivering exceptional services tailored to each client's unique needs. With a steadfast commitment to excellence, we merge expertise with innovation, ensuring cost-effective solutions of the highest quality. Our diverse client base spans healthcare, finance, government, and beyond, reflecting our adaptability and proficiency across industries. Operating in the United States, Canada, and Mexico, we pride ourselves on aligning with clients' cultures, deploying top-tier talent, and utilizing cutting-edge technologies. Pulivarthi Group stands as a beacon of reliability, efficiency, and innovation in the realm of staffing solutions.
Job Overview/Summary:
We are seeking a dedicated and personable Medical Front Office Executive to join our team. This role focuses on delivering exceptional client service, ensuring smooth front office operations, and supporting clinical staff with administrative and patient coordination tasks. You will play a vital role in creating a welcoming environment and maintaining operational efficiency while promoting our commitment to community, culture, and professional growth.
Responsibilities:
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Maintain client charts and ensure all information is accurate and up to date.
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Make welcome and confirmation calls, providing friendly and enthusiastic customer service.
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Manage clinic schedules for walk-in/curbside appointments, scheduled appointments, and potential clients.
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Process stock and custom orders, conduct weekly inventory audits, and maintain accuracy.
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Maintain accurate cash and bank deposit records; complete end-of-day reports and settlements.
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Keep the office environment clean, inviting, and professional.
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Develop basic knowledge of hearing aid technology to perform cleaning and minor repairs.
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Troubleshoot hearing aids via phone or in person; conduct cleaning and checks.
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Stay informed about current HearUSA products, promotions, and pricing.
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Assist with HearAssist and remote care services as needed.
Primary Skills:
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Customer service excellence and professional client interaction.
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Strong organizational, time-management, and multi-tasking abilities.
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Proficiency in computer use, including scheduling software and MS Office Suite.
Secondary Skills (Good to Have):
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Knowledge of hearing aid technology and basic troubleshooting.
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Experience handling cash deposits and end-of-day reconciliations.
Qualifications:
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High School Diploma or equivalent.
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Previous experience in customer service and office administration.
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Excellent oral and written communication skills.
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Ability to establish and maintain professional rapport with clients and co-workers.
Benefits/Perks:
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Top priority on culture and community, with ongoing training.
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Attractive compensation package with monthly bonus opportunities.
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Comprehensive benefits including paid holidays, PTO, 401k with match, and health & wellness programs.
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Mentorship and professional development opportunities, including a CES Advisory Board.
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Field support for your hearing center.
Equal Opportunity Statement: Pulivarthi Group is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.
